Honestly, I was a bit nervous after Dr. Shawn took over for the previous dentist. I had used the same dentist for 17 years so the thought of someone new unnerved me. However, Dr. Shawn had proven to be very competent, explains things clearly, is personable, and it is easy to schedule appointments. There were some early bumps with scheduling/needing to cancel with short notice, but they've since resolved those issues by confirming at multiple intervals before appointment day. If anything, it's an over communication to confirm, but on the plus side the patient has plenty of opportunity to reschedule. Also, kudos to Dr. Shawn's dental assistant, Kathy- she's great at making patients feel relaxed while getting procedures.